Shipping policy
ORDER PROCESSING:
Please allow 3-5 days to process your order. Expect an email within 3-5 days to let you know your order is on the way!
LOCAL DELIVERY
During checkout, enter your address and choose the ship option. Click the "continue to shipping" button. Local delivery is available for addresses within [insert distance] of our shop. If the local delivery option does not show up during checkout, your order is not eligible for local delivery.
Orders placed before [time] during store hours [insert store hours] will be delivered the same day. Orders placed outside of these hours will be delivered the next day we are open.
When your order is ready for delivery, you will receive an email with real-time tracking information.
FLAT RATE SHIPPING
Orders are generally shipped within 2-7 days using UPS. Flat rate shipping fee of [fee] applies to orders shipping to locations outside of Western New York. Optional: We do not ship outside of the United States at this time.
DOMESTIC SHIPPING RATES AND ESTIMATES:
For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.
For simple flat rate shipping we offer several flat rate shipping options at checkout to the United States.
You can also emphasize any free shipping thresholds you offer (e.g. free shipping for orders over $75). For multiple shipping options, you can list carrier options, prices, and delivery times in a table.
|
Shipping option |
Estimated delivery time |
Price |
|
Standard |
3 to 4 business days |
$9.99 |
|
Standard |
3 to 4 business days |
$10.00 |
|
Standard |
3 to 4 business days |
$25.00 |
REFUNDS, RETURNS AND EXCHANGES
We accept returns up to 30-days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at info@shoecology101.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at info@shoecology101.com.